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Cancellation & Refund Conditions

Return policy


– Your orders will be shipped within 3-5 business days. (Delivery times may vary for some special products. You can see the delivery times for the products on the product detail pages.)

Return and Exchange:

– All products on sale on our website are produced to order and returns are not accepted. This statement is clearly stated on the product detail pages.

– You can change the size and model once only within 7 days from the date you receive the product.

– Your change request will be answered via e-mail. For the change, our Yurtiçi Kargo customer code will be sent to you along with the information of our head office address.

– If you want to send your package with a different cargo company other than Yurtiçi Cargo, all shipping costs belong to you.

– You can deliver your package to the nearest Yurtiçi Cargo branch by typing the Yurtiçi Cargo customer code sent by e-mail. Please have your tracking number with you.

– Once the products we receive are examined for compliance with the exchange conditions and your exchange request is approved, the new product will be sent to you again free of charge.

– Products that do not comply with the exchange conditions will not be accepted and will be sent back with a counter payment.

Exchange Conditions:

– The change process is done only once. Change cannot be made a second time.

– Products that are used, have lost their originality, or have no tags are not exchanged.

– Exchange of products that are damaged due to use (torn, deformed in the mold, broken, etc.) is not accepted.

– Exchanges of products that have been tried on while wearing strong-smelling perfumes or a deodorant that may leave a mark are not accepted.

– The package is under the responsibility of the customer until it reaches the replacement address. Foxglove does not assume any responsibility for packages damaged or lost during shipping. Please make sure that your cargo is well packaged and sent by a trackable, insured company.